Refund, Cancellation & Replacement Policy
Effective Date: 22 August 2026
This Refund, Cancellation & Replacement Policy applies to purchases made through vibeapparels.in and to applicable custom and business orders placed with Vibe Apparels.
1. Custom and Business Orders
Customised products and business/B2B orders are produced or processed according to customer-specific requirements.
Because these orders may involve customised embroidery, printing, artwork, garment selection, quantities, specifications, or other production work:
Custom and business orders are not eligible for return or exchange once production has commenced.
Customers should carefully verify all specifications, sizes, quantities, artwork, text, colours, and other details before approving an order.
2. Standard Products
For standard, non-customised products, eligibility for cancellation, return, exchange, or refund depends on the individual product and order conditions communicated at the time of purchase.
Any applicable return or refund requirements will be subject to the terms displayed for that product/order and applicable law.
3. Defective, Damaged, or Incorrect Products
All products undergo quality checks before dispatch.
If, despite these checks, you receive a product that is:
Defective due to manufacturing or production issues;
Damaged during delivery;
Incorrectly produced; or
Materially different from the confirmed order due to an error by Vibe Apparels,
you should contact us as soon as reasonably possible after receiving the order.
We may request photographs, videos, packaging information, order details, or other evidence to verify the issue.
If the issue is confirmed to be attributable to Vibe Apparels or damage occurring during delivery, we will replace the affected product with a new product of the same or equivalent specification, subject to availability.
4. Replacement Process
Once an eligible issue has been verified:
Vibe Apparels will confirm the replacement request.
Where required, the original product may need to be returned or made available for inspection.
Vibe Apparels will arrange the replacement according to the applicable circumstances.
The replacement will be processed after the required verification and return procedures are completed.
Replacement timelines may vary depending on product availability and production requirements.
5. Issues Not Eligible for Replacement
Replacement may not be available where the issue results from:
Incorrect information supplied by the customer;
Incorrect size selected by the customer;
Customer-requested design or specification that was produced correctly;
Normal wear and tear;
Improper washing, ironing, handling, storage, or use;
Damage caused after delivery by the customer or another person;
Unauthorised alterations or modifications; or
Minor variations inherent to embroidery, printing, fabric, colour, or manufacturing that do not constitute a material defect.
6. Order Cancellation
Cancellation requests should be submitted as soon as possible.
For standard products, cancellation may be possible if the order has not been processed or dispatched.
For custom and business orders, cancellation may not be possible once production or processing has commenced.
If a cancellation is accepted, the applicable refund will be processed according to the circumstances of the order.
7. Refunds
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method available to Vibe Apparels.
The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, or financial institution.
Where a replacement is offered and accepted for an eligible defective, damaged, or incorrect product, a refund will not ordinarily be provided for the same issue unless otherwise determined by Vibe Apparels or required by applicable law.
8. Shipping and Delivery Issues
If an order arrives visibly damaged, customers should retain the original packaging and contact Vibe Apparels promptly with photographs or other relevant evidence.
Vibe Apparels will assess the matter and provide an appropriate resolution where the issue is attributable to transit or our fulfilment process.
9. Contact Us
To report an issue with an order or request clarification regarding this policy:
Vibe Apparels
Rajnagar Extension, Ghaziabad, Uttar Pradesh – 201017, India
Email: info@vibeapparels.in
Phone/WhatsApp: +91 9690305070
Please include your order number, registered contact details, and a description of the issue when contacting us.